Privacy Policy
1. Information We Collect
When you use the VisaAppointment.ae Telegram bot, we collect and store the following information:
- Telegram User Details: Your unique Telegram Chat ID, username, and display name, used solely to communicate notifications to you.
- Visa Preferences: The visa application centre (e.g., VFS Japan UAE) and the number of travellers you are monitoring for.
2. How We Use Your Information
The information we collect is used solely to provide and improve our service:
- To send you automated Telegram alerts when Japan visa appointment slots become available matching your preferences.
- To respond to support requests.
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We share minimal necessary data only with trusted infrastructure providers (e.g., secure database hosting and Telegram delivery infrastructure), all of whom are bound by confidentiality and data protection obligations.
4. Data Retention
We retain your user data for as long as you actively use the bot. If you stop using the service or request deletion, your data will be securely deleted within a reasonable retention window.
5. Your Rights
You may contact us at any time to request access to, correction of, or deletion of your personal data. Using the Telegram bot's `/stop` command will immediately pause all automated notifications.
6. Cookies and Tracking
Our website (visaappointment.ae) does not use tracking cookies or third-party analytics scripts. The Telegram bot does not use cookies.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service after any changes constitutes acceptance of the new policy.
8. Contact Us
VisaAppointment.ae is operated by Travel Edge. If you have any questions or concerns regarding this Privacy Policy, please contact us at support@visaappointment.ae.